EFG Digital Key
Setting up EFG Digital Key
Instructions for clients who are new to the EFG digital channel
Step-by-step guide to setting up EFG Digital Key
If you are logging into the EFG digital channel for the first time follow the steps below. You will need your Welcome letter and a smart phone with a camera. If your One-time password has expired please contact your Client Relationship Officer.
Step 1
Download the EFG Digital Key app from the App Store or Google Play. Once downloaded, open the app, and accept the terms and conditions. Next, go to the web browser and log into the digital channel using the credentials provided in your welcome letter.
Step 2
Open your email, the email address that you registered with your Client Relationship Officer, and open the new message ‘Welcome to EFG Digital Key’.
With your EFG Digital Key app, tap ‘QR scanner’ in the bottom navigation and point the camera at the QR code within the email. Once scanned successfully, set a PIN. Your banking accounts will be linked to EFG Digital Key. You will now use your EFG Digital Key app every time you log into the digital channel.
Need help? Follow the steps in our short video
A step-by-step video to help you get set-up with EFG Digital Key and then log into the digital channel.
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