Instructions for clients already using the digital channel
If you already use the digital channel, you can follow the steps below to upgrade to EFG Digital Key. Please note, you need to be able to log in to the digital channel on a desktop or tablet to perform the upgrade.
Step 1
Log into the digital channel using your existing credentials on a desktop or tablet, navigate to Mobile in the top navigation. Follow Step 1, under ‘Link new application’ and download EFG Digital Key by scanning the QR code for the App Store or Google Play. Once downloaded set up the app.
Step 2
Return to the webpage on your desktop to complete Step 2. Click ‘Generate’ and a QR code will appear.With your EFG Digital Key app, tap ‘QR scanner’ in the bottom navigation and point the camera at the QR code on the desktop. Once scanned successfully, your banking accounts will now be linked to EFG Digital Key, and you will use your EFG Digital Key app every time you login to the digital channel.
Need help? Follow the steps in our short video
A step-by-step video to help you get set-up with EFG Digital Key and then log into the digital channel.
Our online and mobile platforms provide you with round-the-clock access to your finances.
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