United Kingdom important information and documents

Shareholders Rights Directive (SRD II)

EFG Private Bank Ltd supports the objectives that underlie the Shareholder Rights Directive (SRD II). Under SRD II when delivering Wealth Management discretionary services, we are required to either create and publish a detailed Engagement Policy or explain why we have chosen not to produce an Engagement Policy.

It is our view that an Engagement Policy is less relevant to firms providing discretionary services to retail clients where the proportion of shares held in investee companies is much lower than those held by large institutional investors. As such we are do not engage with investee companies in the same manner as other large institutional clients may, such as pension funds or investment funds, to the extent envisaged by SRD II. Therefore, we do not believe it is currently appropriate to establish a formal Engagement Policy.

Banking and treasury

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Bank Rates - London
Bank Rates - Jersey
Banking Terms and Conditions - London
eBanking Terms and Conditions (United Kingdom - London)
Banking Terms and Conditions - Guernsey
Banking Terms and Conditions - Harris Allday
Banking Terms and Conditions - Jersey
Banking tariff with Fee Information Document Included

Investments

Custody Services

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CSDR Article 38 Participant Disclosure
CSDR Article 38 Costs Disclosure
CSDR Article 38 Participant Disclosure EFG Private Bank (CI) Ltd
CSDR Article 38 Costs Disclosure EFG Private Bank (CI) Ltd

MiFID II RTS28 Reports

EFG Debit Cards

PSD2: Open Banking

PSD2 & Third Party Providers API Portal

Open Banking is the result of a regulation introduced by the European Banking Authority . It defines a platform to facilitate more competition and innovation. It will enable private and business clients to share their data securely with banks and third party providers, allowing them to compare products, initiate payments and request account information. The data is shared via Application Programming Interfaces.

Third Party Provider Portals

EFG Private Bank Ltd, as part of this Payment Services Directive, has activated a testing facility available for authorised Third Party Providers to test API access since 14 March 2019.

If you are an authorised Third Party Provider by the Commission de Surveillance du Secteur Financier (CSSF), please use following link to get access to this portal or to obtain additional information.

Statistics detailing the performance and availability of the different interfaces accessible to our clients can be found here.

PSD2: Open Banking - Statistics

You will find here below the statistics describing the performance and availability of the different interfaces currently accessible to our customers.

Please consider the following abbreviations when going through the different statistics reports:

  • AIS – Account information service
  • AISP – Account information service provider
  • CBPII – Card-based payment instrument issuer
  • PIS – Payment initiation service
  • PISP – Payment initiation service provider

These statistics are updated on a quarterly basis as per Article 32 (4) of Commission Delegated Regulation (EU) 2018/389

Period 01/01/22 – 31/03/22 (90 days) eBanking mBanking PSD2 interface

Downtime

AIS
PIS
CBPII

     0 day 1h 30m
     0 day 1h 30m
         n/a

    0 day 1h 30m
        n/a
        n/a

0 day 3h 40m
0 day 3h 40m
0 day 3h 40m

Uptime

AIS
PIS
CBPII

  89 days 22h 30m
  89 days 22h 30m
      n/a

  89 days 22h 30m
     n/a
     n/a

89 days 20h 20m
89 days 20h 20m
89 days 20h 20m

Downtime. %

AIS
PIS
CBPII

      0.07%
      0.07%
        n/a

    0.07%
       n/a
       n/a

 0.17%
 0.17%
 0.17%

Uptime, %

AIS
PIS
CBPII

   99.93%
   99.93%
      n/a

    99.93%
      n/a
      n/a

99.83%
99.83%
99.83%

Daily average time

AIS
PIS
CBPII 

     1641 ms
       787 ms
       n/a

    421 ms
       n/a
       n/a

756 ms
-
-

Daily error response rate 

AIS
PIS
CBPII

     0.88%
     0.49%
      n/a

     4.12%
       n/a
       n/a

6.98%
-
-

Period 01/01/22 – 31/03/22 (90 days)Downtime
  • eBanking

  • mBanking

  • PSD2 interface

Period 01/01/22 – 31/03/22 (90 days)AIS
PIS
CBPII
  • eBanking

         0 day 1h 30m
         0 day 1h 30m
             n/a

  • mBanking

        0 day 1h 30m
            n/a
            n/a

  • PSD2 interface

    0 day 3h 40m
    0 day 3h 40m
    0 day 3h 40m

Period 01/01/22 – 31/03/22 (90 days)Uptime
  • eBanking

  • mBanking

  • PSD2 interface

Period 01/01/22 – 31/03/22 (90 days)AIS
PIS
CBPII
  • eBanking

      89 days 22h 30m
      89 days 22h 30m
          n/a

  • mBanking

      89 days 22h 30m
         n/a
         n/a

  • PSD2 interface

    89 days 20h 20m
    89 days 20h 20m
    89 days 20h 20m

Period 01/01/22 – 31/03/22 (90 days)Downtime. %
  • eBanking

  • mBanking

  • PSD2 interface

Period 01/01/22 – 31/03/22 (90 days)AIS
PIS
CBPII
  • eBanking

          0.07%
          0.07%
            n/a

  • mBanking

        0.07%
           n/a
           n/a

  • PSD2 interface

     0.17%
     0.17%
     0.17%

Period 01/01/22 – 31/03/22 (90 days)Uptime, %
  • eBanking

  • mBanking

  • PSD2 interface

Period 01/01/22 – 31/03/22 (90 days)AIS
PIS
CBPII
  • eBanking

       99.93%
       99.93%
          n/a

  • mBanking

        99.93%
          n/a
          n/a

  • PSD2 interface

    99.83%
    99.83%
    99.83%

Period 01/01/22 – 31/03/22 (90 days)AIS
PIS
CBPII 
  • eBanking

         1641 ms
           787 ms
           n/a

  • mBanking

        421 ms
           n/a
           n/a

  • PSD2 interface

    756 ms
    -
    -

Period 01/01/22 – 31/03/22 (90 days)AIS
PIS
CBPII
  • eBanking

         0.88%
         0.49%
          n/a

  • mBanking

         4.12%
           n/a
           n/a

  • PSD2 interface

    6.98%
    -
    -

The detailed reports displaying these performance and availability indicators on a daily basis can be downloaded here (PSD2 and eBanking/mobile banking)

Complaints procedure

While we endeavour to always give excellent service, we appreciate that there may be instances of client dissatisfaction and we want to ensure that you are completely happy with the service we give you.

To achieve the above we will:

  • Treat you fairly
  • Investigate your complaint impartially
  • Make contact with you regularly to update you on our progress with your complaint

How to make a complaint

If you are unhappy with a service provided by the Bank you may wish to complain to your Client Relationship Officer (CRO). Your CRO will escalate your complaint with the internal Compliance Department who will deal with your complaint impartially from thereon.

Alternatively, you can raise your dissatisfaction with the Bank’s internal complaints handling team directly at the following details:

In writing to EFG Private Bank Limited, Park House, 116 Park Street, London W1K 6AP marked for the attention of Compliance, or via email to [email protected]

Upon making a complaint you will receive our detailed complaints procedure providing you with further information on how your complaint will be handled.

Once our investigation into your complaint is complete we will write to you with a formal response. If you remain unhappy with the outcome of our investigation you may be able to refer your complaint to the Financial Ombudsman Service for an independent review.

The contact details for the Financial Ombudsman Service are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Freephone 0800 0234567 (or +44 20 7964 0500 from outside the UK)

www.financial-ombudsman.org.uk

[email protected]

Disclaimer

Website

Before using this site, you should read the following important information relating to it. This information governs your use of this site and, by using it, you agree to be bound by our terms. If you do not agree please exit this website immediately. The contents of this website, including these terms, are subject to change by us without notice. The products and services are not offered to any person or entity in any jurisdiction where the advertisement, offer or sale of such products and services is restricted or prohibited by law or regulation or where any EFG office would be subjected to any registration or licensing requirement. This website is designed to be accessed through its principal product home pages and such other pages as we may decide. If you access the site through individual pages directly, which are not designed for this purpose, you may not see important information which is relevant to a full understanding of our products and services. In addition to this Important Information page, you will be referred on certain site pages to read "Important Information". These will contain important product details and relevant legal or regulatory information and must be read together with the relevant site pages. All references on this website to EFG are to EFG Private Bank Limited unless stated to the contrary.
Certain aspects of EFG Private Bank's service may be performed through, or with the support of, different members of EFG International, of which EFG Private Bank is a member.

Financial Services Compensation Scheme

Your eligible deposits with EFG Private Bank Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the £85,000 limit are not covered.

Please contact us for further information or visit www.FSCS.org.uk .

Please read “How FSCS Protects your Money" for more information.

Important information about compensation arrangements

We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors - including most individuals and businesses - are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with the bank, including their share of any joint account and not to each separate account.

For further information about the compensation provided by the FSCS (including the amounts covered and eligibility to claim) please contact us, refer to the FSCS website www.FSCS.org.uk or call the FSCS on 020 7741 4100 or 0800 678 1100. Please note only compensation related queries should be directed to the FSCS.

Registered Details

EFG Private Bank Limited is registered in England and Wales. No. 2321802. Registered office: Park House, 116 Park Street, London W1K 6AP

UK regulator

This website is issued by EFG Private Bank Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Conduct Authority registration number is 144036. The Prudential Regulation Authority's registered address is 8 Lothbury, London, EC2R 7HH, and the Financial Conduct Authority's registered address is 12 Endeavour Square London E20 1JN. EFG Private Bank Limited is a member of the London Stock Exchange.

Governing Law

This website shall be governed by and construed in accordance with English law and is subject to the exclusive jurisdiction of the English courts. The information, products and services referred to on this website are not directed at any person or entity in any jurisdiction or country outside those where services may lawfully be offered by EFG Private Bank Limited and purchased by a visitor to this website.

No Liability

The information on this website is provided "as is" and has been compiled in good faith to provide information about EFG and its products and services. It is believed to be correct, but we cannot guarantee the accuracy, timeliness, or completeness of any such information. EFG shall not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or reliance on the information contained on this website. Nothing contained on this website constitutes investment, legal, tax or other advice and is not to be relied on in making an investment or other decision. You should obtain relevant and specific professional advice before making any investment decision. EFG reserve the right to modify, suspend, or discontinue this website or any part of it, with or without notice, at any time, and shall not be liable to you or to any third party for any such modification, suspension or discontinuance of this website. EFG shall not be liable for any losses or damages of any kind arising out of your use or inability to use this website, or in connection with any error, omission, or defect contained on this website. Furthermore, EFG accepts no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties. Access to and use of this website is at your sole risk and EFG does not warrant that the use of this website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.
There is no exclusion of duties or liabilities under the Financial Services and Markets Act 2000, or any conduct of business rules which EFG are bound to comply with. There is no attempt to exclude liability for death, personal injury, or fraudulent misrepresentation.

No Offer

Nothing on this website should be construed as a solicitation or offer, or recommendation, to buy or sell securities or any other investment or banking product, or to provide any investment advice or service.

Data & Privacy policies

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Notification to clients and prospects
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