How to change your eBanking password

Guiding you to protecting your accounts

Creating a new password

Whether you've forgotten your password, or want to change it to ensure your log in is as secure as possible, we talk you through the process, step-by-step.

1. “Forgot your password” link

In case you have forgotten your password or want to change it, please click on “Forgot your password?” (A)

2. Information to be entered

You will be requested to enter:

  • Your username (B)
  • The email address you provided to the bank when you subscribed to eBanking services (C)

Clicking on “Continue” (D) will generate a reset password email.

NB: Please check your email inbox as well as your spam folder.

3. Choose your new password

At this stage, you will have to enter a password and to confirm it. This password must follow our password policy.

4. Confirm the change

Finally, to commit changes, you simply have to enter your token code.

Need help with eBanking? Get in touch

Having problems with our eBanking service? Get in touch with our technical team.

eBanking for clients: 
Monday-Friday 8:00 - 18:00 CET
Phone: +41 800 334 334

eBanking desk closing days
- 23 December 2022
- 30 December 2022

To find a local free phone number for your country please view our international directory

eBanking for Independent Asset Managers
Monday-Friday 8:00 - 18:30 CET
Phone: +41 58 809 3999