Help logging in

Tips to help you get online

Our guide to logging in

There are two ways to access our web channel:

1. EFG Digital Key App
This app offers a password-free way to log in, making the process quick and secure.

2. Hard Token
A small physical device that generates a token code for secure access.

If you have forgotten your username, please contact eBanking support at +41 800 334 334 (charges may apply).

Future connections

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Simply enter your Username and scan the QR code using the EFG Digital Key app and then Approve the login request.

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Enter your username and click ‘validate’. Next enter your password and the token code provided by the Entrust device.

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If you want to change your password, click on ‘Forgot your password’. Enter your username and the email address you used to register with EFG digital channel. Open the ‘Reset password’ email and follow the link to reset your access, create a new password amd then confirm the changes using your hard token.

使用电子银行时需要帮助?联系我们

使用电子银行服务时遇到问题?请联系我们的技术团队。

为客户提供的电子银行服务支援:
欧洲中部时间周一至周五 8:00 - 18:00
电话:+41 800 334 334

要查找您所在国家/地区的本地免费电话号码,请查阅我们的国际目录

为独立资产管理人提供的电子银行: 
欧洲中部时间周一至周五 8:00 - 18:30电话: +41 58 809 3999

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您的区域联系人:

  • EFG Bank AG
    Bleicherweg 8
    P.O. Box 6012 - 8022 Zurich
  • +41 44 226 17 17
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