Jersey important information and documents

Complaints procedure

While we endeavour to always give excellent service, we appreciate that there may be instances of client dissatisfaction and we want to ensure that you are completely happy with the service we give you.

To achieve the above we will:

• Treat you fairly
• Investigate your complaint impartially
• Make contact with you regularly to update you on our progress with your complaint

How to make a complaint

If you are unhappy with a service provided by the Bank you may wish to complain to your Client Relationship Officer (CRO). Your CRO will escalate your complaint with the internal Compliance Department who will deal with your complaint impartially from thereon.

Alternatively, you can raise your dissatisfaction with the Bank’s internal complaints handling team directly at the following details:

In writing to EFG Private Bank Limited, Jersey Branch; 44 Esplanade, St Helier, Jersey JE1 3FG marked for the attention of Compliance, or via email to [email protected]

Once our investigation into your complaint is complete we will write to you with a formal response. If you remain unhappy with the outcome of our investigation you may be able to refer your complaint to the Channel Islands Financial Ombudsman Service for an independent review.

The contact details for the Channel Islands Financial Ombudsman Service are as follows:

Channel Islands Financial Ombudsman,
PO Box 114, Jersey,
Channel Islands, JE4 9QG

Telephone +44 (0)1534 669 800

www.ci-fo.org

[email protected]

Jersey Bank Depositors Compensation Scheme

EFG Private Bank Limited, Jersey Branch is a participant in the Jersey Bank Depositors Compensation Scheme (the Scheme). The Scheme aims to provide protection for eligible depositors of up to £50,000. For further information about the Scheme and to understand your eligibility, please refer to www.jrdca.org.je/jdcs.

Disclaimer

Website

Before using this site, you should read the following important information relating to it. This information governs your use of this site and, by using it, you agree to be bound by our terms. If you do not agree please exit this website immediately. The contents of this website, including these terms, are subject to change by us without notice. The products and services are not offered to any person or entity in any jurisdiction where the advertisement, offer or sale of such products and services is restricted or prohibited by law or regulation or where any EFG office would be subjected to any registration or licensing requirement. This website is designed to be accessed through its principal product home pages and such other pages as we may decide. If you access the site through individual pages directly, which are not designed for this purpose, you may not see important information which is relevant to a full understanding of our products and services. In addition to this Important Information page, you will be referred on certain site pages to read "Important Information". These will contain important product details and relevant legal or regulatory information and must be read together with the relevant site pages. All references on this website to EFG are to EFG Private Bank Limited unless stated to the contrary.
Certain aspects of EFG Private Bank's service may be performed through, or with the support of, different members of EFG International, of which EFG Private Bank is a member.

Registered Details

EFG Private Bank Limited, Jersey Branch having its principal place of business at 5th Floor, 44 Esplanade, St Helier, Jersey, JE1 3FG is regulated by the Jersey Financial Services Commission and is a branch of EFG Private Bank Limited.

Jersey regulator

This website is issued by EFG Private Bank Limited, Jersey Branch, which is regulated by the Jersey Financial Services Commission in the conduct of investment business and deposit taking business under the Financial Services (Jersey) Law 1998.

EFG Private Bank Limited, Jersey Branch is incorporated in Jersey and has its registered office at 44 Esplanade, St Helier, Jersey, Channel Islands, JE1 3FG.

The protections provided by the UK regulatory system, including access to the UK Financial Services Compensation Scheme and the UK Financial Ombudsman Service, do not generally apply to services provided by EFG Private Bank Limited, Jersey Branch in or from Jersey

Governing Law

This website shall be governed by and construed in accordance with the laws of Jersey and is subject to the exclusive jurisdiction of the courts of Jersey.

The information, products and services referred to on this website are not directed at any person or entity in any jurisdiction or country outside those where such services may lawfully be offered by EFG Private Bank Limited, Jersey Branch and purchased by a visitor to this website.