Help logging in

Tips to help you get online

Our guide to logging in

There are two ways to access our web channel:

1. EFG Digital Key App
This app offers a password-free way to log in, making the process quick and secure.

2. Hard Token
A small physical device that generates a token code for secure access.

If you have forgotten your username, please contact eBanking support at +41 800 334 334 (charges may apply).

Future connections

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Simply enter your Username and scan the QR code using the EFG Digital Key app and then Approve the login request.

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Enter your username and click ‘validate’. Next enter your password and the token code provided by the Entrust device.

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If you want to change your password, click on ‘Forgot your password’. Enter your username and the email address you used to register with EFG digital channel. Open the ‘Reset password’ email and follow the link to reset your access, create a new password amd then confirm the changes using your hard token.

Precisa de ajuda com o eBanking? Entre em contacto

Está a ter problemas com o nosso serviço de eBanking? Entre em contacto com a nossa equipa técnica.

eBanking para clientes:
Segunda a sexta das 08:00 às 18:00 CET
Telefone: +41 800 334 334

Para encontrar um número de telefone local gratuito para o seu país, consulte o nosso diretório internacional.

eBanking para gestores de património independentes:
Segunda a sexta das 08:00 às 18:30 CET
Telefone: +41 58 809 3999

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Let us know where you’re located so we can tailor our information to make your experience more relevant.

Your regional contact:

  • EFG Bank AG
    Bleicherweg 8
    P.O. Box 6012 - 8022 Zurich
  • +41 44 226 17 17
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