Help logging in

Tips to help you get online

Our guide to logging in

To log into the digital channel, you need to first set up EFG Digital Key – our authentication app. If you have not yet set this up, please follow our step-by-step guide on getting started.

If you have forgotten your username, please contact eBanking support at +41 800 334 334 (charges may apply).

Future connections

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Simply enter your Username and scan the QR code using the EFG Digital Key app and then Approve the login request.

Need help with eBanking? Get in touch

Having problems with our eBanking service? Get in touch with our technical team.

eBanking for clients: 
Monday-Friday 8:00 - 18:30 CET
Phone: +41 800 334 334 / +41 58 809 4001*

To find a local free phone number for your country please view our international directory

eBanking for Independent Asset Managers
Monday-Friday 8:00 - 18:30 CET
Phone: +41 58 809 3999

* charges may apply

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Let us know where you’re located so we can tailor our information to make your experience more relevant.

Your regional contact:

  • EFG Bank AG
    Bleicherweg 8
    P.O. Box 6012 - 8022 Zurich
  • +41 44 226 17 17
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